Help Center

How can we help?

Answers to common questions — and a real human one email away.

Frequently asked questions

One flat plan — $24.99/mo (before taxes), every feature included. No tiers, no hidden add-ons. Cancel anytime, and there is a 7-day full refund window after your first charge. No contracts, no commitments.

Connect your Google Business Profile in about 60 seconds using your Google account — no passwords shared with us, just a secure OAuth handshake. Once connected, Yerly immediately pulls your reviews, performance data, and keywords. You can have your first AI-drafted reply ready in minutes.

Yerly reads each incoming review, understands the sentiment and context, and drafts a personalised reply in your brand voice. You see the draft in your dashboard and approve it with one click. Nothing is ever posted automatically without your approval — you stay in full control.

Yes. The Posts module gives you a calendar view where you can write, AI-generate, and schedule Google Business posts for any date and time. Yerly publishes them at the scheduled moment — no manual logging into Google required.

Yerly Agent is your AI manager. You chat with it in plain language — 'reply to my reviews this week', 'create a weekend post', 'fix my hours' — and it drafts the work using your real Google data. Nothing goes live until you tap approve.

Customer Flow shows how many people found you on Google and took action — asked for directions, called you, or clicked through to your website — with the trend versus the previous period, so you can see your profile actually bringing in customers.

ReviewGate helps you collect more reviews. Share a single link (QR code or text) with your customers. Happy customers are invited to leave a review on your Google page in one tap, and everyone gets an easy way to send you private feedback first, so you grow your reviews and hear about any problems early.

Yes. All data is encrypted in transit (TLS) and at rest (AES-256). We connect to Google via OAuth — Yerly never sees your Google password. We never sell, share, or use your data for advertising. You can export or delete everything at any time. See our full security page for details.

Go to Settings > Billing in your dashboard and click Cancel subscription. Two clicks, no retention flow. You keep access until the end of the current billing period. If you cancel within 7 days of your first charge, you get a full refund — no questions asked.

Your account enters a 30-day grace period. During that window you can export all your data (reviews, posts, analytics, reports). After 30 days, all data is permanently deleted from our servers. We do not sell or retain data after deletion.

Yes. You can add multiple Google Business Profile locations under one Yerly account. Each location has its own review inbox, post calendar, and customer-flow analytics. Additional locations are available as an add-on — contact us for volume pricing.

Email support at support@yerlyai.com. We reply within 1 business day. The founder personally reads every message — you will never be routed to a bot or an automated script.

Still have a question?

We reply within 1 business day. A real person (the founder) reads every message — no bots, no support tiers.